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LA
100 % uptime
Sep 2021
Oct 2021
Nov 2021
London
100 % uptime
Sep 2021
Oct 2021
Nov 2021
Miami
99.99 % uptime
Sep 2021
Oct 2021
Nov 2021
Germany
100 % uptime
Sep 2021
Oct 2021
Nov 2021
Singapore
100 % uptime
Sep 2021
Oct 2021
Nov 2021
Japan
100 % uptime
Sep 2021
Oct 2021
Nov 2021
NYC
100 % uptime
Sep 2021
Oct 2021
Nov 2021
Netherlands
100 % uptime
Sep 2021
Oct 2021
Nov 2021
Melbourne
100 % uptime
Sep 2021
Oct 2021
Nov 2021

Notice history

Sep 2021

Emergency Maintenance Notification: London
  • Resolved
    September 14, 2021 at 12:59 PM

    We just resolved the issue!

  • Identified
    September 14, 2021 at 12:16 AM

    Regrettably, following this firmware upgrade, we've observed continued disruption with routing, resulting in infrequent high levels of packet loss - although this is a different symptom that customers previously experienced, this has identified that the fault is not with software, and is likely a hardware fault that has developed. As the packet loss has continued to increase in frequency, we've taken the pre-emptive measure to perform a complete replacement of the device in an attempt to limit the disturbance to your service moving forward.

    This replacement will be classified as priority maintenance that will be scheduled within the next two hours; we sincerely apologise for the short notice but hope that you'd prefer us to resolve this quickly before it increases its impact or results in a total outage. We don't expect an extended outage; however, we anticipate devices will experience a connectivity disruption of approximately one minute while patch cables are migrated between devices.

  • Resolved
    September 10, 2021 at 12:14 AM

    We just resolved the issue!

  • Identified
    September 09, 2021 at 11:01 PM

    We believe currently that there is a fault in the firmware of the switch that your server is connected to resulting in strange behaviour that can fail to route IPs intermittently; we have schedule an emergency maintenance to upgrade the firmware in an attempt to rectify the problem.

Sep 2021 to Nov 2021